ANASTASSIA SEL Jewelry does not accept returns due to our design and creation process (made to order). If there are any problems with a piece (such as a repair), we would be happy to help you out. Please contact us at contact@AnastassiaSel.com with an explanation of your circumstance.
Prior to ordering, please confirm your size. We will gladly adjust pieces to fit you before they are shipped. If you would like an adjustment after you've received the piece, you may return it for adjustment. Any shipping costs (back to ANASTASSIA SEL Jewelry and then back to the buyer) must be covered by the buyer.
Lost or Damaged Items
After the piece has been handed to the courier, the responsibility of the piece is given to the buyer. ANASTASSIA SEL Jewelry is not responsible for items lost or damaged in the mail, as it is out of our power to control. If you would like insurance on your purchase, please select an upgraded shipping option at checkout such as Tracked or Expedited Package. If the piece was damaged, we would be happy to repair it for you if possible.
Customs and Duties
Depending on each country's customs, shipments may be held at the border, as they may take a few days to process. Please be aware that this may slow down the shipment time. Any duties and taxes charged at customs will be the responsibility of the buyer.
If a package is returned to us by the courier due to the customer refusing the shipment, giving an incorrect address or any other reason, we will issue a refund for the items minus the shipping costs. If ANASTASSIA SEL Jewelry is charged by the courier for the cost of returning to the sender, we will deduct that amount from the refund. If the customer still wishes to receive the piece, a new order is to be placed through the website.
For any other questions, please email contact@AnastassiaSel.com.