Jewelry care of your engagement and wedding band is key to ensure longevity. Our pieces are delicate and not made to be worn during sports and cleaning. Please avoid contact with abrasive surfaces and harsh chemicals. Remove all jewelry when showering or swimming (pool, hot tub etc.), before sleeping and when applying cosmetics, perfumes, sprays, creams and oils.
Diamond and gemstone jewelry can be washed using mild soap, warm water and a soft toothbrush. Carefully rinse and pat dry with a soft cloth after washing the jewelry. Most importantly be gentle.
Most engagement rings are delicate creations with intricate details on the band and setting. Each part of the ring is subject to everyday stresses that could require repair. Repairs during the first year will be covered by ANASTASSIA SEL Jewelry, less the cost of shipping. After one year, the repair cost and shipping cost will be covered by the customer. If a piece should arrive damaged for some reason, please contact us for return instructions. Damaged goods must be returned within 7 days of receiving the piece. Please contact us for more information and for return instructions.
Jewelry that has deteriorated over time with normal wear may be subject to normal repair prices. Please see repair prices below:
If you would like for us to inspect your piece of jewelry for loose prongs and tighten them, we are happy to do it. The fee starts at CAD$40. Fee does not including shipping cost.
If you would like for your piece of jewelry to be cleaned and re-polished to get rid of scratches and dents, the fee starts at CAD$30. Fee does not including shipping cost.
Jewelry breaks which is a sad fact. In most cases we can solder it back together. The fee starts at CAD$20 per solder joint. Fee does not including shipping cost.
The fee to size a ring down start at CAD$25 and vary depending on the complexity of the ring and number of stones. Fee does not including shipping cost.
Note: It is normal for a ring to change from feeling loose and snug throughout the day. This relates to changes in body temperature and water retention. Accepting that these fluctuations will occur is the best way to feel happy about the fit of your ring.
Replacing Lost Stones
Over time it is normal for stones to come loose, especially small stones. The cost of the stone and the cost of re-setting it will be determined based on the value of the stone and the complexity of the setting.
If a stone came loose and didn't get lost, we can reset it for you. We will first determine how the stone came out and then secure it in its setting. Setting fees vary for stone sizes. Additional charges may apply if a setting needs to be rebuilt.
The tiny prongs that help secure a stone in it's setting are very prone to becoming damaged. There is not a lot of metal there and over time they can wear thin or can get damaged if the wearer is not gentle with their jewelry. Having a strong setting insures that your stone will be safe. Fees start at CAD$20 per claw.
Over time rhodium plating on white gold jewelry will wear off and expose the white gold underneath which has a yellow undertone. We can re-plate your jewelry to make it look new again. The fee starts at CAD$60.